Hearing Aids

Hearing Aid Troubleshooting

Here are some common hearing aid problems and solutions. If you are still experiencing problems after trying these solutions please book an appointment to have your hearing aids checked.

No sound coming from the hearing aid.

Earmold or hearing aid is plugged with wax
Use wax removal tools to clean earmold, or replace wax guard.
Dead or weak battery
Replace with a new battery. For longer battery life remove the sticker from the battery and wait 5 minutes before inserting in hearing aid.
Upside-down battery
Re-insert battery in the correct orientation.
Hearing aid may have moisture inside
Remove battery and wrap hearing aid in a container or uncooked rice or in a Dri-Aid kit. Seal and leave overnight.
Tubing has wax or moisture inside
Remove earmold from hearing aid and use blower tool on the tubing. May need new tubing.
Hearing aid is in phone or mute program
Make sure hearing aid is in the regular listening program.
Tubing is twisted
Untwist tubing and reattach to earmold.

Whistling or squealing noise coming from hearing aid

Earmold is inserted incorrectly

Re-insert hearing aid while pulling down on your earlobe.

Earmold is too loose

Contact your hearing care provider at 613-916-6111 to have a new earmold made.

Ear has too much wax
Contact your doctor about wax removal or visit a medical clinic that offers wax removal as a service.
Hearing aid volume is too high
Turn down hearing aid volume to a comfortable level. If this is not possible, contact your audiologist.
Something is covering the hearing aid (e.g. hat, scarf)
Remove item that may be covering the hearing aid.

Volume is weak or fading OR Whirring “motorboat” sound

Corroded battery contacts
Open battery door and wipe contacts clean with a pencil eraser, then replace the battery.
Dead or weak battery
Replace with a new battery. For longer battery life remove the sticker from the battery and wait 5 minutes before inserting in hearing aid.
Earmold or tubing is plugged with wax
Use wax removal tools to clean earmold, or replace wax guard. May need new tubing.

How to Check Your Hearing Aid

Follow these 3 easy steps to determine if your hearing aid volume is working:

  1. Put a new battery into the hearing aid and close the battery door.
  2. If your hearing aid has a volume control, turn the volume up as far as it will go.
  3. Cup your hands over the hearing aid. You should hear a whistling sound.

If the hearing aid does not whistle, check for the following:

  • Is the sound tube, earmold or earmold tube plugged with wax?
  • Is the battery inserted wrong?
  • Is the battery dead or weak?
  • Is the tubing twisted?
  • Is the hearing aid in the phone or mute program?